Archive | Facebook EdgeRank RSS feed for this section

The Mighty Hullabaloo (over the Changing Facebook Algorithms and the new Pay-to-Promote)

Facebook businessI don’t normally take a stand on issues that are flying around, I tend to park  in neutral, but I’m going to voice my opinion on this current controversy, which I’m sure will kick up some dust.

What I’m talking about here is the DRAMA over the changing Facebook Algorithms the last few weeks and the furore over the new “Pay-to-Promote” feature that Facebook has recently introduced. There’s lots of folks complaining about having to pay for posts and how Facebook “is supposed to be free”. Let’s get this into perspective because I think the controversy has been a little unbalanced and one-sided lately…..

The facts….

  1. Facebook Business Pages have been around since 2007. That’s a full five years that businesses have had the remarkable opportunity to promote their businesses online  FOR FREE
  2. Facebook Advertising has only been around the last few years. THIS IS OPTIONAL. No-one is holding a gun to your head to advertise on Facebook. You can still operate your Facebook for Business Page FOR FREE, no-one is forcing you to advertise.
  3. The Facebook “Pay to Promote” feature has been around for a couple of months now. Again, THIS IS OPTIONAL. You can take it or leave it.
  4. The statistics I’ve seen flying around this week is that only between 10-25% of your Fans are seeing your Business Posts. Guess what, the “average” number of Fans that saw your business posts before the promotion feature started, was only 17% anyway. THIS IS NOT NEW. It’s called EDGERANK and it has been around since the start of Facebook Business Pages. It is vital that you understand how EdgeRank works and how it affects your Page, and how/when your Fans see your Posts. I have a blog post about this here if you want to read more (I highly recommended that you understand EdgeRank if you want to get some results from your Facebook Business Page!)….
  5. There are 1 Billion people sitting on Facebook every month, and 3 Billion posts a day. I have been asking my clients this week, “Do you want a piece of this?” and “Hell Yeah!” has been the resounding cry! Facebook is the 3rd largest population in the world, why wouldn’t you want a piece of this action for your business!

My approach to all things Social Media….

  1. My approach is to UNDERSTAND the rules and work within them
  2. Rather than get upset about Facebook moving the furniture around, I simply work out WHAT’S NEW, WHAT’S CHANGED, WHAT’S GONE and work out a plan for how I am going to use the new or changed features from there
  3. For MISSING features, I simply work out WHAT I NEED TO CHANGE IN MY OWN BUSINESS PLAN to compensate for the missing features
  4. I say, be grateful as a business that you do have acces to a  FREE PLATFORM like Facebook to advertise your business with, online
  5. BE AWARE of the Paid features that are AVAILABLE to you, and make choices in your business about when to pay for a service. Base this choice on your specific needs and remember there is nobody forcing you to pay for advertising or promoted posts. Make a plan for what you will pay for, and what you won’t and stick to it.
  6. BE DISCERNING. Don’t pay for a promoted post just to spread your latest blog post. Use the PAID features wisely. Set a clear budget for promoted posts and stick to it. For example, if you have an event coming up, why not use a PROMOTED POST to ensure that you get a wider spread of Fans that will see (and come to) your event? Makes sense to me! A “promoted” post on Facebook is typically $5 or $10. This is a damn sight cheaper than a newspaper advertisement to promote your event?!?!!?

marketing Facebook business

My advice to all Small Businesses using Facebook….

The advice to my clients this week will be the same as the advice to my clients last week, and that is, that nothing has changed from a Strategy point of view. It just means that you have to ensure that you are taking these steps below…..

  1. Be clear about your CONTENT. Make sure it’s relevant and specific to your Fans
  2. Work on your ENGAGEMENT. This will elevate the position of your posts further to the top of the News Feed of your Fans so that they actually see your business and click on your posts more often. This will help to “spread” your business throughout the community of Facebook. There are loads of ways that you can improve your Engagement
  3. Have a strategy to build up your FANBASE. If your Following is steadily increasing, then the number of people that will see, share, like and comment on your posts, will snowball and will help you gather more Fans and attract a larger Following to your Page (this is the viral nature of Social Media).

My book Novice2Ninja – Facebook for Business is dedicated to these 3 x topics above of CONTENT, ENGAGEMENT + FANBASE. My book is based on 3 years of dedicated research on these subjects areas where my overall aim of the book was to help small business owners feel….

  1. Empowered to run their business their way, and no longer be at the mercy of Marketing Companies or PR departments
  2. Knowledgeable about what they need to do, and the steps they need to take, to get the most out of Facebook for their Business as a FREE ONLINE MARKETING TOOL
  3. Aware of the various PAID OPTIONS available to them within Facebook
  4. Skilled with the tools they need to make a choice between the various FREE and PAID options that Facebook is making available to all businesses, as it best suits their mission, aims, purpose and intentions of their business.

Bottom line is, Facebook has leveled the playing field for all businesses. Online marketing is no longer confined to the big businesses with the big marketing budget. Small business now has the ability to make a big splash online if they treat Facebook as their online marketing partner and learn how to best utilise the tools available to them

So for my 2 cents worth on this topic folks, it’s not about what Facebook can do for you FOR FREE, it’s about how you can BEST USE the features that Facebook is offering you, to maximise the benefits for your business. This is how I see it. In other words, get this into perspective people, let’s get our big pants on and let’s get on with dealing with the changes at hand. Did we complain when floppy discs went to CD? And when CD’s went to DVD? No, we just evolved. So let’s evolve what we need to do, rather than whinge about it….

Oh, and another thing, Facebook (and all of Social Media), is also primarily about building community and sharing your knowledge, love and wisdom with your customers. It is about creating an opportunity for your clients to connect with you on a “Social” platform. Let’s not forget that it’s not just about making a dollar. These other “touchy-feely” aspects of Facebook are just as important as any other reason to use Facebook to promote your business.

Overall folks, let’s keep positive about this! We couldn’t expect ALL the Facebook features to STAY FREE FOREVER right? Seriously? We forget that Facebook is a  PRIVATE COMPANY, and they need to MAKE MONEY too, just like you and I. Can we really blame them for adding some EXTRA PAID OPTIONS in an effort to make money and elevate their share price? Can we begrudge them this? I don’t see any other company that is publicly-listed on the Global Stock Exchange, come under this much scrutiny because of their efforts to try to make some cashola and bring home some bacon….

It would have been really nice for Facebook to have stayed completely 100% free forever, but this is a fantasy. The true reality is that we live in a world of business, driven by cash, and the need to generate it. Facebook is no different in this desire and need to make a profit

I would love to hear your thoughts on this very hot topic Peeps? Leave me a comment on my Facebook Page, and let’s have a good pow-wow….

PS. And for the cynics out there, I am not paid, reimbursed or compensated in any way shape or form, by the  Facebook Corporation, to say anything favourable or positive about them. These opinions are my own and are completely unsolicited. Yep, I truly believe that Facebook Business Pages are  the best thing for small business since sliced bread. But then, I fully embrace the best of all the online tools available for my business, free, almost free or totally unfree.

Buy “Novice2Ninja – Facebook for Business” , eBook or Printed, here

Request a Call-Back to chat about a 1-on-1 Session with Francesca

Grab your seat to the upcoming Facebook Business Workshop here

Join us at “The Social Media Club” here

And I would be totally over the moon if you shared this post with your friends in your favourite online playground. Thank you xx

With Gratitude
Francesca Esposito-Rose B.Inf.Tech.
Business Mentor, Online Specialist, Author, Speaker & FaceBook Business Specialist

{Photos Courtesy of FreeDigitalPhotos.net}

 

How Scheduled Posts can Save You Time & Get You More Fans

Business FacebookHave you discovered the “Scheduled Posts” feature on Facebook yet? There are some Facebook features that are “take it or leave it”, but every once in a while, Facebook actually adds a function that is really, really neat. And the “schedule” button is one of those functions that really gets me rocking and rolling. It’s only been introduced very recently, so it’s not surprsing if it hasn’t caught your eye yet. It’s been a real life-saver really.

This little beauty allows you to “calendarise” your Facebook posts.

So if you wanted to release a particular post at 7pm tonight but you’d rather be watching the latest episode of “How I Met Your Mother” with your teenager, then you can schedule the post to be released at 7pm tonight, without the need to be in the same room as your PC at all, during this essential-TV-viewing-teenager-bonding-time.

There are significant benefits in using the “Schedule” button….

  1. You can quickly type your posts when it is most convenient for you (eg during a quiet period of your business) to be displayed “out of your standard business hours”. This means you are not tied to your PC when you would rather be having a life {shock horror}
  2. Conversely, if you have an event coming up (or an uber-busy work-week planned), and you think you will be too busy to post during work hours for a while, then you can schedule your posts out of hours, to be released during business hours, at a time when you know you will be tied up. Your business then still appears in the News Feeds of your Fans, rather than missing out on visibility all together during that time period. This gives your business the crucial exposure it needs, when it needs it most, and the potential to gather more Fans, even while you are too busy to “be there” on Facebook.

Some crucial pointers….

  1. Don’t use Hootsuite or any other “External” programs to post to Facebook.  Yes you can use these programs to post to Twitter and other Social Platforms, for sure, but not for Facebook. It will affect your Edgerank (Facebook Business Page Ranking), and not in a good way. I have written a previous blog post about what Edgerank is here. This is crucial to understand for Facebook Business Success, but in a nutshell, you need to be “inside” Facebook when you post. So don’t be tempted to post from an outside program to save you time, instead, the best time-saving function available to you within Facebook is the “Schedule” function. So use it to your heart’s content.
  2. Think about the best “times” to post. I share my extensive research on this topic in detail in my book and give you loads of tips on how to work out the best times for you to post in your business. You need to meet your target market at the best times, otherwise you are wasting your time on Facebook and I show you in my book the steps to figure this out specifically for your business (every business is different and hence the “best times” to post is different too). However if you would like some personalised help to work out the best times to post for your business, we can explore this in a 1-on-1 session together if that suits you better.

So, where to find this said “Schedule button”… {drum roll please}….

As this is only a new-ish feature (September 2012), most of my clients haven’t noticed this button yet, which is not surprising since Facebook seem to be moving the furniture around almost every day….

Funnily enough, the “Schedule button” is actually right under your nose …..

scheduling Facebook posts

  1. To setup a “scheduled post” simply click inside the “Status bar” and start typing your post
  2. When you are finished typing, click the small clock icon on the bottom left hand corner of the status box (note that this tiny clock icon does not appear until you actually click your cursor inside the status box, and then it appears, as if by magic)
  3. When you click the clock (try saying this ten times fast!), a “Year” pops up. Just choose the year you would like your post to be displayed. I suggest keeping your posts to within the week (too much can happen in your business between now and next year!)
  4. After you select a year, a month option pops up, and so on for day, and time
  5. Click the Schedule button on the bottom right of the status box, to diarise this post for the time you have specified. For this dummy example above on “The Like Effect” Facebook Page, I entered 7:30 tomorrow morning so that my post could “appear” in the Facebook news feed starting 7:30am

But what if I change my mind?

Do not fear, Facebook have thought of this as well. To change the posts that you have “scheduled”….

  1. Click on “Edit Page”
  2. Select “Use Activity Log”
  3. And you will see all your scheduled posts there in a list
  4. Here you can change the date and time of the future-dated posts, or cancel them all-together, so you still have full control over your posts even though they are diarised….

activity log Facebook for Business

If you’re looking for more information on this topic, or want to discover how best to use Facebook for your business, join us for the upcoming Facebook for Business Workshop, get my book or reach out to me for a 1-on-1 mentoring session…. And let’s get this party started!

Buy “Novice2Ninja – Facebook for Business” , eBook or Printed, here

Request a Call-Back to chat about a 1-on-1 Session with Francesca

Grab your seat to the upcoming Facebook Business Workshop here

Join us at “The Social Media Club” here

And I would be tickled pink if you shared this page with your friends in your favourite online playground just here….

With Gratitude
Francesca Esposito-Rose B.Inf.Tech.
Business Mentor, Online Specialist, Author, Speaker & FaceBook Business Specialist

{Photos Courtesy of FreeDigitalPhotos.net}

Social Media for the Time-Poor Small Business

Business facebookLast month, we launched “The Social Media Club”, the world’s first. We had a great night of laughter and connection, and most importantly, brainstorming with like-minded business owners where we got to find out that every small business owner is in the same boat. When you’re a crew of one, you have to work smarter not harder, be savvy and efficient, whilst standing on one leg and singing la-la-la-la-lahhhh, in tune. So on this night, all “Clubbers” discovered that they were not alone, and that there are better ways of doing things… especially in the world of “Social Media”….

“The Social Media Club” is being held on the 4th Thursday of every month and at each “Club” meeting I will be giving a short talk on the hottest “Social” topic of the month, as well as answer your BURNING QUESTIONS that have been concerning you, in your world of Social Media.

Last month, the topic on everyone’s lips was “How do I manage my Social Media when I am time poor?” Do I hear you screaming too?

I thought I’d blog the talk I gave, in case you missed it, and the champagne, and the fun…. but come and join us for the next “Social Media Club” coming up on Thursday 25th October 6.30-8.30pm, and join in the fun, in person……

So here’s my Top-7-Tips on “How to manage your Social Media when you are Time Poor” (READ: How to Save your Sanity whilst riding the Social Media Train)….

  1.  Choose 1-2 Social Media platforms and DO THEM WELL. There is no point stressing about jumping onto all the social medias. There is simply no point being a jack-of-trades and master-of-none. It’s not going to help to brand and position your business in the market-place if you “do” a Social platform badly. I recommend to my clients to choose the one or two that will best suit their business, and focus on those. (If you need some help selecting these, reach out to me, I can help you get clear on what social platforms will best suit your business). The key here is to give your customers “some” way of  “connecting” with you on one or two of the Social platforms. But don’t worry about meeting all customers on all the platforms. It’s simply unrealistic in the real world of small business, to be everywhere. In my extensive research in writing my book Novice2Ninja, I discovered that Facebook is THE ONE platform that just about every business needs to be on (which is why I wrote a book about it). It’s very powerful, and THE platform that 1 billion peeps spend, oh, only 3 billion hours on, DAILY. And once you get the hang of Facebook, only THEN look at a 2nd platform. Perhaps Twitter, or LinkedIN or Pinterest, but this would depend entirely on the type of business you’re in and what your “personal strengths” are. For example, if you don’t like to write, then there is no point starting a “written” blog. However, you may consider starting a “visual” blog, if you like to take pictures, and if a visual blog would suit the aims of your business! This is part of the “Social Media Strategy” that I can help you define and get clear on in a 1-on-1 mentoring session….
  2. Add “Social Media” to your DAILY ROUTINE. Yup, good ol’ fashioned, “if it’s not in your routine, it won’t get done” trick. You know, like your mama always says. So when you’re sitting down to do your emailing or phone calls, your ordering or processing your enquiries, just add 10 minutes to that routine for Social Media management. Until you get the swing of it, it may take longer than 10 minutes a day, but once you get your head around it, 10 minutes a day is achievable. The key here is manage your Social Media DAILY. So whatever you do every, tag your Social Media management onto the end of that routine. Then you know it will get done. Consistency is key here.
  3. SCHEDULE your posts. There are some Facebook features that are “take it or leave it”, but every once in a while, Facebook actually add a function that is really, really neat. And the “schedule” button is one of those functions that I ADORE. It is a life-saver really.  I have written a separate post about how to use the “Schedule” function here, but bottom line is that it allows you to “calendarise” your Facebook posts. So if you wanted to release a particular post at 7pm tonight but you’d rather be watching the latest episode of “How I met your mother” with your teenager, then you can schedule the post to be released at this time. I have found this function to be the most-time saving of all functions because I can quickly type my posts when it is most convenient for me, and I am not tied to my PC when I would rather be having a life {shock horror}. Also don’t use Hootsuite or any other “External” programs to post to Facebook.  Yes you can use these programs to post to Twitter and other Social Platforms, but not for Facebook. It will affect your Edgerank, and not in a good way. I have written a previous blog post about what Edgerank is here, this is crucial to understand for Facebook Business Success, but in a nutshell, you need to be “inside” Facebook when you post. So don’t be tempted to post from an outside program to save you time, instead, the best time-saving function available to you within Facebook is the “Schedule” function. Use it to your heart’s content.
  4. Take the pressure off ORIGINAL CONTENT and supplement your posts with CURATED CONTENT. I do recommend in my book “Novice2Ninja” that posting about 2-3 times a week is ideal. If you wanted to read a more detailed guideline on how often to post and when to post, to suit your business, you can get my book here. But many business owners say to me “I don’t have time to write a post every day“. You don’t need to. Yes you do need to COLLECT your own ideas and write your own posts based on what is happening in your business, a couple times a week. This is so that your story is seeping through to your tribe of loyal fans. But for the other 4-5 days a week, just CURATE content instead and take the pressure off yourself! This means, share posts from your news feed! This will save you loads of time, and hopefully dispels the myth that you need to post something original every day. I don’t have a blog post about this topic as this subject area has many implications and can not be simplified in a blog post, however the best advice I have about HOW TO COLLECT & CURATE CONTENT, is in my book. In fact I have dedicated half the book to this topic, which should signal to you that the topic of content is of vital importance to your online success, on any Social platform platform, not just Facebook. TIP: When you share a post from your news feed, make sure it’s relevant to your business though. I talk alot about what is “relevant” to a business, and what is not, in  my book as well.
  5. REPLY to comments. On some days, this is all I have time for. But it’s SOMETHING. It is an activity that WILL get your business into the news feed of your Fans, and remember, the more eyeballs that see your posts, the better (more fans leads to potentially more sales. This is grossly over-simplified, again, the full process and cause and effect, of how to make money in your business using the platform of social media, is fully explained in my book). Many businesses ask me “should I reply to comments?” My reply always is “would you ignore someone that  walks into your shop?” You get the picture. Don’t ignore your Fans. If a Follower has taken the time to visit your Facebook Page (which is essentially like your shop, but online), then take the time to RESPOND to their comment. It’s good business practice, it may lead to sales, and it also gives you a “quickie” social media “burst” in the news feed of your Fans, if your plate that day is like a juggling act. Hey, we all have those days where 37 hours is not enough, right?!?!?!? Therefore replying to comments is a quickie solution on days like this…
  6. Don’t see Social Media AS A PAIN. If your head-space towards Social Media is that it’s a thorn in your side, and the bain of your existence, then you are not seeing the true potential of Social Media and how it can really work for you. If you can find a way to use Facebook as market research, your mindset towards Social Media will shift (towards the positive). Imagine being stuck on which product to launch but knowing that you had a place where you could take your products to the market place, ask your target market their opinion on which product they liked, and then only launching the product that is most well received? Imagine how much money and time you could save by not being sucked down the rabbit hole of bad product-launch choices? Weeeeeeelllllll. Facebook is one such place! I encourage all my clients to “test” their products before launch, on their Facebook pages, to ensure their Peeps are into what they are doing. I advised my client to do just this, and to test her 2 x book cover choices on her Facebook Page. Check out Dani’s form here at this link….  This “market testing” is giving us valuable data that we otherwise would never have had access to! This is Market Research being streamed straight from the market-place!!! THIS IS GOLD ! You can’t PAY for this sort of market research. Well, you can, but it would cost you thousands. On Facebook, you can do all your market testing , FOR FREE.
  7. Get some Training. Social Media is just another platform for you to sell your products for your business. Facebook, Twitter, LinkedIN –> these are all just systems that you need to operate to win these sales. And like all systems, you need some training to ensure you are avoiding the pitfalls and maximising the benefits. This is especially true for Social Media. I highly recommend reading a book, getting a mentor or doing a workshop in Social Media. And rather than begrudge this as “another thing you have to do”, see this as an investment in tech-proofing your business for the future. After all, there is no point building a Facebook page for a year and sucking at it. Wouldn’t it be nice to be able to hit the ground running, know what to do and what not to do? My November Workshops are just about sold out, so jump in and grab your seat now while’s there’s one waiting for you. But if group-love is not your ‘thang’, then 1-on-1 mentoring might suit you better if you prefer to learn at your own individual pace. Or if book-learning floats your boat, then my book Novice2Ninja starts you at the beginning, and takes you through to mastery level of Facebook. However you like to learn, I’ve got the support you need covered to help you get your Business cracking on Social Media…..

Buy “Novice2Ninja – Facebook for Business” , eBook or Printed, here

Request a Call-Back to chat about a 1-on-1 Session with Francesca

Grab your seat to the November Facebook Business Workshop here

RSVP to “The Social Media Club” here

Either way, I look forward to answering your BURNING QUESTIONS at the monthly “The Social Media Club” and connecting with the brilliant and committed business owners that make up the very savvy and very smart, small business sector!

And I would be as happy as Larry if you shared this page with all your friends in your favourite online playground just here….

With Gratitude
Francesca Esposito-Rose B.Inf.Tech.
Business Mentor, Online Specialist, Author, Speaker & FaceBook Business Specialist

 

Invisible Business on Facebook? EdgeRank deMystified

Facebook essential for Business Marketing

Alot of my clients lately have been complaining that their Fans are not seeing their posts on Facebook anymore. How do they know this? Because their customers are saying things like “You’ve dropped off Facebook!” or “I never see your posts!”

Could your business also be invisible on Facebook? Is this why you’re not getting the results you want on your Page?

Don’t worry, Facebook has not abandoned you. What’s happened to you is one word, it’s called EDGERANK.

What is Edgerank you ask? Well, it’s a score that Facebook gives to your Page. Errrrr, yes, you are being rated. It is also called NFO (or News Feed Optimzation) and yes, you guessed it, the score of your Page affects where you appear in the News Feed of your Fans or if you appear at all. {Gulp}

So how does EdgeRank work? Well, there is a mathematical formula (below) which you don’t have to worry about, so don’t stress. The bottom line is that Facebook only shows the higest ranked posts in the News Feed of their users (your Fans). The higher your Page score, the higher up in the News Feed your posts will appear. Have you ever noticed that some posts just seem to linger at the top of the news feed for hours, sometimes days? It’s because those Pages have a very high EdgeRank score. So they not only appear closer to the top of the News Feed and are more easily found by their Fans, but they also last longer in the News Feed and have a chance of being seen by more eyeballs. So yes, how long a post stays visible in the News Feed also depends on the EdgeRank score of the Page.

Facebook News Feed Optimization NFO

Why does Facebook do this? This seems unfair right? I mean, why can’t all posts be equal, be given equal air time, and all Pages be given a fair go?…. Well, basically Facebook wants their users to love being on Facebook. No,  addicted to being on their platform. They want the experience of Fans to be enriched so they only show the best Pages. This way the Facebook company will have a long-term captive audience on their platform. Makes sense right? The more people that use the Facebook system daily, the more advertising they may click on while they’re chatting with their friends. Reality check, Facebook is a business too and they need to get the most bang for their buck. So if you have a low EdgeRank score, your posts may not even make it out of the gate. Eeeek. But do not fear, I am here to help.

So what does EdgeRank mean for your Business Page? It means two things…

(1) The better your content, the better you engage your Fans, the better timing of all your posts, the better your EdgeRank score. Simple as that. So if your EdgeRank score goes higher, the more visible your posts will be in the News Feed of your Fans. And Voila, you suddenly appear in the News Feed of your Followers again. So yes, it is a cycle, cause-and-effect, you have to have better posts today to rank higher in the News Feed tomorrow.

(2) Don’t give up. You do need to regularly post and regularly interact with your Followers to have a successful Facebook Page. Facebook is not set-and-forget. You do need to maintain your Business Page, and EdgeRank makes sure that you do this.

So how do you achieve both (1) and (2) I hear you ask? I have dedicated the first half of my book to sharing with you the secrets of generating better content, better engagement and better timing on Facebook. The second half of my book then is dedicated to how to improve your EdgeRank score so that your page can go from invisible to kicking-arsely successful. I also share with you how to build momentum on your Page and what you need to do to super-charge your Fanbase so that you have an army of raving Followers that adore you, buy from you and refer you to their friends. Do you want a piece of this? Buy my book now and stop wasting time and discover how you can have a kick-arse Business Page too!!

Buy Book Now “Novice2Ninja”

Here’s what everyone’s been saying about this book!

This book is THE 101 for Facebook success – Channel Seven
She is a genius – Wicked Waiters
One of the best investments I have made in my business – Semi D’Oro
This book has got me results! – Royale Limousines
Well written and fun and the succinct summary tables are really helpful – Topless Events
This is Brilliant stuff – David Freund Photography
I have already picked up some valuable tips – Stewarts Menswear
This book is an ideal tool for businesses everywhere – FasterLouder & Canstar

I now have the confidence to use Facebook for my business and for my clients – CalabashMedia

You can click here to read more reviews about Novice2Ninja….

I hope this post has been helpful in demystifying why your posts may have dropped off the planet. I am a small business too and I thank you for your support in buying my book. Without your support, I could not keep solving the problems so that you can get on with more important things – like running your business!

Also, if you loved this post and found it helpful, I would be very grateful if you shared it :)

Talk again soon xx

With Gratitude
Francesca Esposito-Rose. B.Inf.Tech.
Facebook Business Ninja sharing the love